International orders are handled via BASE Easy International Sales (powered by want.jp), a trusted proxy ordering and shipping service.

Matilda Rose is a weekend-only accessory shop.

Shop Open:

Friday 10:00 AM — Monday 10:00 AM (JST / Japan Standard Time)

Shipping & Inquiry Response:

Tuesday — Friday, until 4:00 PM (JST)

※Please allow extra time for your order, especially during Japanese holidays (New Year, Obon, etc.).

1. Visit the product page and click "Add to Cart"

2. In the cart, enter your country of destination

3. The system will automatically check if international shipping is available (may take 5–10 seconds)

4. Click "Proceed to Checkout" — please wait for the check to complete before clicking

5. Enter your shipping and personal information

6. Select your shipping method — options and costs vary by destination

7. Review the full price breakdown on screen before confirming

8. Select payment method and place your order

The following costs will be displayed at checkout:

・Product price ：As listed

・Domestic shipping (Japan) ： Included in total

・International shipping ： Varies by country & method
・Proxy fee ： 10% of (product + domestic shipping) ※Min ¥500 / Max ¥3,000 |

・Payment fee ： 2–3% of total ※Varies by payment method |

Customs & Import Duties
Customs duties and import taxes may apply depending on your country. These are the responsibility of the customer.

Credit Card:（ VISA / Mastercard / AMEX / JCB / Diners Club / Discover / Union Pay）

- Google Pay

- Apple Pay

- PayPal

- Alipay

- WeChat Pay

Cancellations and returns due to personal reasons are not accepted.

・In the case of defective or incorrect items, cancellations and refunds are handled by want.jp (our proxy service).

- All items are handmade.

- Natural materials (pearls, gemstones) have individual variations in shape, color, and texture — this is part of their natural beauty.

- Vintage parts (50+ years old, sourced from Europe & America) may show slight signs of age or wear.

- Metal parts may discolor over time. After use, gently wipe with a soft cloth and store in an airtight bag.

Repair requests are accepted on a case-by-case basis. Please send us a photo of the item's condition via the contact form.

Repair costs (parts, labor, and return shipping) are the customer's responsibility, except in cases of initial defects.

We respond within 3 business days (Tuesday–Friday).

[Contact Form]:https://thebase.com/inquiry/MatirdaRose
[Email]:[email protected]

*Matilda Rose — Handcrafted in Japan*